GoToMyPC System Status
Identified - We’re happy to announce that on January 31, 2017, the GoTo business of Citrix (which includes GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist, OpenVoice, Grasshopper and Event Services) separated from Citrix Systems, Inc. and merged with LogMeIn, Inc. For our customers, the new LogMeIn will offer best-in-class capabilities across a much larger combined portfolio while featuring the scale, resources and world-class talent required to accelerate innovation and address future customer needs.

We are very excited about the possibilities this merger presents for our customers. For the vast majority of customers, no actions will be needed. Our applications will continue to update automatically and take care of any changes required.

If you are an IT Admin, Billing Admin or have an Integration based on one of our APIs, you will need to make some updates. Full details of what you will need to do can be found here: https://support.logmeininc.com/account-update-faqs

Please follow this announcement in our customer community so you are automatically updated with new information as it becomes available: https://community.gotomypc.com/gotomypc/topics/important-updates-for-admins-after-the-merger-with-logmein-inc-pw2xh3udsgtq9
May 24, 23:26 UTC

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotomypc.com and follow the Popular link for "SSL Security Update: Heartbleed bug".

GoToMyPC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2017

No incidents reported today.

Aug 17, 2017

No incidents reported.

Aug 16, 2017
Completed - The scheduled maintenance has been completed.
Aug 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 05:02 UTC
Scheduled - In order to provide our customers with the highest level of service, we have scheduled maintenance on GoToMyPC. The expected down time is ten to twenty minutes. During this time GoToMyPC users will not be able to start new sessions. GoToMyPC sessions that are in progress will not be impacted. We sincerely apologize for the inconvenience caused by this maintenance.
Aug 14, 12:45 UTC
Aug 15, 2017

No incidents reported.

Aug 14, 2017
Completed - The scheduled maintenance has been completed.
Aug 14, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 09:00 UTC
Scheduled - In order to provide our customers with the highest level of service, we have scheduled maintenance on GoToMyPC. The expected maintenance time is 10-20 minutes. During this time no impact to sessions is expected. We sincerely apologize for any inconvenience which may be caused by this maintenance.
Aug 10, 12:37 UTC
Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017

No incidents reported.

Aug 4, 2017

No incidents reported.

Aug 3, 2017
Completed - The scheduled maintenance has been completed.
Aug 3, 11:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 06:00 UTC
Scheduled - In order to provide our customers with the highest level of service, we have scheduled maintenance on GoToMyPC. The expected down time is 5 minutes. During this time 08/02/17 6:00 AM UTC to 08/03/17 4:30 AM Pacific. We sincerely apologize for the inconvenience caused by this maintenance.
Aug 2, 06:26 UTC
Aug 2, 2017

No incidents reported.

Aug 1, 2017
Completed - The scheduled maintenance has been completed.
Aug 1, 08:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 08:30 UTC
Scheduled - In order to provide our customers with the highest level of service, we have scheduled maintenance on GoToMyPC. The expected down time is five minutes. During this time no impact is expected. We sincerely apologize for the inconvenience caused by this maintenance.
Jul 31, 17:46 UTC
Jul 31, 2017

No incidents reported.

Jul 30, 2017

No incidents reported.

Jul 29, 2017

No incidents reported.

Jul 28, 2017

No incidents reported.

Jul 27, 2017
Resolved - We have confirmed that GoToMyPC functionality has been completely restored and we are 100% operational at this time.
Jul 27, 15:42 UTC
Monitoring - Our engineers have identified the source of the issue and corrected it. The page and desktop shortcuts are now working as expected and the platform is fully operational at this time. We are continuing to monitor the situation to ensure the issue is completely resolved.
Jul 27, 15:04 UTC
Investigating - The GoToMyPC log in page is failing to load and giving an error stating that "This site can't be reached". This also appears to be affecting desktop shortcuts to host computers, though in flight sessions do not appear affected.

We are actively investigating.
Jul 27, 14:50 UTC
Jul 26, 2017

No incidents reported.

Jul 25, 2017

No incidents reported.

Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.