GoToMyPC System Status
Identified - We’re happy to announce that on January 31, 2017, the GoTo business of Citrix (which includes GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist, OpenVoice, Grasshopper and Event Services) separated from Citrix Systems, Inc. and merged with LogMeIn, Inc. For our customers, the new LogMeIn will offer best-in-class capabilities across a much larger combined portfolio while featuring the scale, resources and world-class talent required to accelerate innovation and address future customer needs.

We are very excited about the possibilities this merger presents for our customers. For the vast majority of customers, no actions will be needed. Our applications will continue to update automatically and take care of any changes required.

If you are an IT Admin, Billing Admin or have an Integration based on one of our APIs, you will need to make some updates. Full details of what you will need to do can be found here: https://care.citrixonline.com/account-update-faqs

Please follow this announcement in our customer community so you are automatically updated with new information as it becomes available: https://community.gotomypc.com/gotomypc/topics/important-updates-for-admins-after-the-merger-with-logmein-inc-pw2xh3udsgtq9
May 24, 23:26 UTC

About This Site

For information regarding Citrix Heartbleed vulnerability, please visit support.gotomypc.com and follow the Popular link for "SSL Security Update: Heartbleed bug".

GoToMyPC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 28, 2017

No incidents reported today.

Jun 27, 2017

No incidents reported.

Jun 26, 2017

No incidents reported.

Jun 25, 2017

No incidents reported.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017
Resolved - The issue has been resolved - Customer Support can be reached over phone again.

We apologize for the inconvenience
Jun 16, 08:49 UTC
Investigating - We currently experience issue with our Customer Support phone system. You may not be able to reach us by phone at this moment. Goto-Products are not affected.
Please visit our Support site for help: https://support.logmein.com/
Jun 16, 08:00 UTC
Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.

Jun 9, 2017

No incidents reported.

Jun 8, 2017

No incidents reported.

Jun 7, 2017

No incidents reported.

Jun 6, 2017

No incidents reported.

Jun 5, 2017

No incidents reported.

Jun 4, 2017

No incidents reported.

Jun 3, 2017

No incidents reported.

Jun 2, 2017
Resolved - Over the past few hours we have seen connectivity issues continue to decrease as the issues with our service providers resolve. The service should now be fully restored and operational. We apologize for any inconvenience this degradation may have caused.
Jun 2, 22:00 UTC
Update - We are now routing around the affected service issue which should reduce connection issues. We are anticipating the situation will continue to improve over time, but are monitoring it closely to determine what other action can be taken.
Jun 2, 16:37 UTC
Identified - We believe the problem is related to an issue with one of our service providers and are taking action to work around the issue.
Jun 2, 16:00 UTC
Investigating - We are getting reports of intermittent connectivity issues when trying to connect to host computers. Our engineering team is actively investigating.
Jun 2, 15:25 UTC
Jun 1, 2017

No incidents reported.

May 31, 2017

No incidents reported.

May 30, 2017

No incidents reported.

May 29, 2017

No incidents reported.