Pro/Central, GoToMyPC, Hamachi Status
All Systems Operational

About This Site

Welcome to the GoTo status page for Pro and Central, GoToMyPC, and Hamachi. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GoToMyPC - Maintenance Mar 23, 2024 06:00-08:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: March 23, 2024, 6:00 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: During the maintenance window, GoToMyPC customers may experience intermittent difficulties, as users with TFA setup won't be able to log in during the maintenance.

We would like to thank you for your patience and understanding during this time.

Posted on Feb 28, 2024 - 20:15 UTC
Pro/Central and Hamachi - Maintenance Mar 23, 2024 06:00-08:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, Central/Pro and Hamachi will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: March 23, 2024, 6:00 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: During the maintenance window, Central/Pro and Hamachi customers will experience 2 hours of unavailability. The following features will not be available during the failover: Registration, Login to Central and or My Computers page, accessing and changing anything on the website (user management, subscription management, purchases, reports, etc.) and through API (including desktop and mobile LogMeIn Clients), starting new Remote Access sessions (remote control, file manager, dashboard, etc.), host login/logout, adding new hosts, modifying host subscriptions, and executing O2M tasks. Existing remote access sessions will remain active, and users will be able to continue working without interruption.
For Hamachi, existing network connections will not be interrupted. The following features won’t be available during the fail-over: Registration, accessing and changing anything on the website (including purchases), adding new hosts to a network, and host comes online / go offline in networks.

We would like to thank you for your patience and understanding during this time.

Posted on Feb 28, 2024 - 20:13 UTC
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: March 18th, 2024, 5:30 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour and 30-minute maintenance window.

Expected downtime: 5 minutes

What to expect: GoToMyPC customers may not be able to initiate sessions for 5 minutes during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.

Note: This maintenance has already been started 5:30 AM UTC

Mar 18, 06:28 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 05:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: March 14th, 2024, 5:30 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hours and 30 minute maintenance window.

Expected downtime: 5 minutes

What to expect: GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time.

Mar 12, 14:26 UTC
Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.